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About this Apprenticeship

Vans Direct Limited is the UK’s leading supplier of new vans and commercial vehicles. Working with over 15 manufacturers and various finance partners, we offer a one-stop-shop for the van buying market; whether the sole trader or the fleet user. Primarily internet driven, the Company operates a contact-centre type environment fostering team dynamics yet encouraging entrepreneurial flair and creativity.

The Ƶ Coordinator is a multi-skilled role and as such the Coordinator can be responsible for an array of tasks in order to manage the customer journey from order to delivery.

Newport

Apprenticeship Level 2 – Ƶ

40 hours per week

Monday – Friday

£12,000 per annum

November 24th, 2023

Please note that applications received after the closing date may still be considered, subject to the vacancy being filled.

Duties

  • Administration tasks such as raising vehicle invoices, dealing with finance company payouts and organising deliveries.
  • Liaising with customers and dealerships throughout the delivery process e.g. availability updates, discussing payment terms, answering general queries, confirming delivery details.
  • Updating internal spreadsheets and CRM system.
  • Call handling.
  • Recording all information accurately on the company’s CRM system.
  • Ensuring all payments are received in full from customer and / or finance lender prior to vehicle delivery.
  • Assisting customers with complaints in an efficient and courteous manner and in accordance with FCA guidelines where necessary.
  • Ensure compliance with all departmental quality procedures.
  • Any other tasks as required by Management / Company Directors.

Essential Criteria

The candidate should have:

  • Minimum Grade A-C GCSE English & Maths
  • Excellent interpersonal and communication skills both written and oral
  • Good standard of IT Literacy
  • Good organisational skills
  • Excellent attention to detail

You will be contacted by telephone and email throughout the recruitment process, so please ensure you provide us with up-to-date contact details and check your messages regularly.