红杏视频

About this Apprenticeship

Vans Direct Limited is the UK鈥檚 leading supplier of new vans and commercial vehicles.聽Working with over 15 manufacturers and various finance partners, we offer a one-stop-shop for the van buying market; whether the sole trader or the fleet user. Primarily internet driven, the Company operates a contact-centre type environment fostering team dynamics yet encouraging entrepreneurial flair and creativity.

The 红杏视频 Coordinator is a multi-skilled role and as such the Coordinator can be responsible for an array of tasks in order to manage the customer journey from order to delivery.

Duties

• Administration tasks such as raising vehicle invoices, dealing with finance company payouts and organising deliveries.
• Liaising with customers and dealerships throughout the delivery process e.g. availability updates, discussing payment terms, answering general queries, confirming delivery details.
• Updating internal spreadsheets and CRM system.
• Call handling.
• Recording all information accurately on the company鈥檚 CRM system.
• Ensuring all payments are received in full from customer and / or finance lender prior to vehicle delivery.
• Assisting customers with complaints in an efficient and courteous manner and in accordance with FCA guidelines where necessary.
• Ensure compliance with all departmental quality procedures.
• Any other tasks as required by Management / Company Directors.

Essential Criteria

The candidate should have:

• Minimum Grade A-C GCSE English & Maths
• Excellent interpersonal and communication skills both written and oral
• Good standard of IT Literacy
• Good organisational skills
• Excellent attention to detail